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Dispute Resolution

 Dispute Resolution Regulations


Dispute Resolution


Procedure for Seeking Redress

Subject to the provisions of regulation 3(3), where a dispute arises between a retail customer and a telecommunicaitons provider, or between two or more telelcommunications providers, the aggrieved party, shall first seek redress from the respondent telecommunications provider, by, subject to sub-regulations (2) and (3), filing a statement of complainton the respondent telecommunications provider. 


Application for assistance of Commission

Where after thirty days of the date of filing a statement of complaint pursuant to regulation 4, the parties have made reasonable efforts in good faith and are unable to amicably resolve the dispute for which the statement of complaint was filed, either party may, subject to sub-regulaton (2), file an application with the Commission for assistance with the resolution of the matter.


Complaint Form - Form 1

Application to the Commission- Form 2

Notice of Discontinuance - Form 3

Notice of Appearance - Form 4

Dispute Resolution Order - Form 5

Notice of Hearing - Form 6

Notice of Application for an Extension of Time - Form 7

Notice of Pre-Hearing - Form 8

Notice of Determination - Form 9

Witness Summons - Form 10

Order (All the orders made by tribunal) - Form 11






July 2017